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  • Service is extremely subpar. They messed up our order and we didn't notice until we got home. Called to inform them of the mix-up and asked that they have our original order ready in 10 minutes as I drove back. The woman on the phone didn't apologize and abruptly asked, "Have you eaten the meal?" No, I just got home. "You must bring back the meal that was wrong." Huh? I'm fine with that, but what will you do with it? Re-serve it? Feed animals? Odd. Of course my order wasn't ready when I returned. I turned over the erroneous order. Then another worker asked how she could help me...I informed her that my order was mixed up. She said, "Well did you bring back the meal that was given to you?" Yes, the other server just took it. It was another 10 minutes before I received the correct order. No offer of a refund. No offer of a free piece of cake. No sincere apology. Crandall's---your food is good, but your service is simply awful.
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