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  • The level of incompetence is something to behold with MTB. We scheduled service to maintenance our AC unit at a specific time and date. The day arrives and they call two hours prior asking to move our appointment up. We accepted even though it was somewhat inconvenient. The tech shows up knowing nothing about the unit they installed two years ago. He thinks it's gas and in the attic. Neither is correct. He then states that they need to re-schedule our service to later in the day or at a later date because it's sprinkling rain. So, to make it clear, they want to re-schedule service that they literally moved up about 30 minutes before the tech showed up. It was raining heavily when they called and died off before he left. I then refused to pay for service since it was not being re-scheduled today nor had it been started. We then went through two customer service people who have no idea how to talk to customers or make things "right". We re-scheduled with Morris Jenkins who was more professional and does more with their maintenance. I suggest anyone else does the same unless you enjoy the moronic comedy that is MTB.
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