Met a friend this morning at 10am. I was going to pick up a bagel and then get my coffee next door at Starbucks, but I saw that Einsteins has an iced coffee carafe with refills so I just got my coffee here.
It wasn't busy. Bagel was tasty. My drink was empty so I went up to refill my cup but the carafe was empty. I went to the counter and let the guy know that there was no more iced coffee. He tells me that he'll take care of it.
I wait about 7-8 minutes and walk up to fill my cup... But it's still empty. I remind the guy that there is no coffee and he says he'll take care of it.
I go back to my seat and talk some more with my friend. I go back about 5-6 minutes later assuming that the ice coffee is ready... But still nothing.
This time I go to a different employee and ask him if it's normal to wait 15 minutes for a refill of coffee. His response is a shrug of the shoulders and "sorry".
Finally 10 minutes later as we are leaving, they start brewing the ice coffee.
Poor service. And extremely pathetic response to a customer issue. Is nobody there empowered to say anything other than "sorry, we'll take care of it"????