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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Met a friend this morning at 10am. I was going to pick up a bagel and then get my coffee next door at Starbucks, but I saw that Einsteins has an iced coffee carafe with refills so I just got my coffee here. It wasn't busy. Bagel was tasty. My drink was empty so I went up to refill my cup but the carafe was empty. I went to the counter and let the guy know that there was no more iced coffee. He tells me that he'll take care of it. I wait about 7-8 minutes and walk up to fill my cup... But it's still empty. I remind the guy that there is no coffee and he says he'll take care of it. I go back to my seat and talk some more with my friend. I go back about 5-6 minutes later assuming that the ice coffee is ready... But still nothing. This time I go to a different employee and ask him if it's normal to wait 15 minutes for a refill of coffee. His response is a shrug of the shoulders and "sorry". Finally 10 minutes later as we are leaving, they start brewing the ice coffee. Poor service. And extremely pathetic response to a customer issue. Is nobody there empowered to say anything other than "sorry, we'll take care of it"????
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