Used to really like this place, but it definately seems to have gone way downhill. I went over to the slices picked the exact ones I wanted. Because i was on a time crunch. Sat there for 5 min waiting for them to get heated up. Only to have them tell me they sold the last piece of chicken..... it would be 7 min. It has been 20 min and still waiting. For a small app and 4 slices was 20 bucks. I would have just got the 9.99xl cheese if I wanted to wait there for 30 min. But hey their offer for a free soda was a real attempt at keeping my service.....and I'm sure they could see I was upset that I had to wait for a whole new pizza to get made for 1 slice. I'll update on quality of food after I eat. I was told sorry for the wait, well I'm sorry for not returning.