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| - Just wasted our Friday evening! My husband called on a Ford Explorer that was listed ready today. He spoke with Shola, in internet sales, to confirm that the vehicle was available and told him we would be down tonight to see it. He called again before we left to make sure Shola was available and to let him know we were on the way. He was told Shola was there and available. We arrived 15 minutes later and we were guided inside and left to wait for 15 minutes before another sales lady came to tell us Shola was working with another client, so she was going to take us to see the car. She was nice and got our two children crayons and coloring pages and water, and then we walked to a tent that apparently serves for their Used Car Sales. Again we were left waiting, in what looked and sounded like a bad 80's wedding reception complete with round tables with red, blue and black table clothes. All that was missing was Adam Sandler on stage singing, but what the heck it is used cars. Their main showroom was nice. Finally the sales lady came back and said she couldn't find the car in the inventory. My husband offered her the stock number and she confirmed it was in the system ready for sale; however, it was in some area that was closed so she would have to check with her sales manage. Again we were left waiting. She finally returned and said it was in the area where the car is checked over before it can be sold, so it would be "a couple days" before it was ready. My husband said, "But I called and your internet ad shows it has been here 3 days and is ready for sale. The pictures show it on the lot and Shola told me it was available. He knew I was coming to see and drive it." She said we could see it, but couldn't drive it....that is once she found the vehicle. We could walk around with her or she could come back for us. Obviously at this point we were done and not interested in giving them any business. So disappointing, because we were in high hopes that as a long standing family run dealership that we would not experience the same old car dealership tactics we all know and deplore. More disappointing to us is we are a family that works 6 days a week and evenings and my husband happened to get off early. We had a nice dinner and movie planned, but instead grabbed fast food and drove down in the rain to see a vehicle that wasn't even available after we called to make sure it was. It is disrespectful and dishonest to advertise and verbally say that a vehicle is on the lot ready to go.
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