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| - I booked a room block at this hotel for my wedding party. The reason I chose this hotel was because it looked modern and fresh and everyone was very friendly right from the beginning...it was very close to my venue and they offered us a shuttle service to and from the reception site, in addition to this we were sold on the bar/lounge- they told us as long as we were buying drinks at the bar they would keep it open til 2am- we had planned to lounge and drink with the family at the hotel after our reception, they also offered us the jacuzzi suite complimentary. When we arrived they had none of our reservations saved in the computer. Which made our experience frustrating from the beginning. They also were very rude about providing two rooms next to each other for a member of our party. Once we finally got checked in, we were told that the bar/lounge/restaurant was closed- at 5pm. We kindly mentioned to the staff that we had been assured the bar would be available for us, but no one cared and everyone was completely unapologetic. Shuttle service worked out well. So, we all came back at the end of the night, brought our own cooler of beverages and sat outside near the pool to relax/unwind/mingle- we were promptly yelled at by the night manager being told this was inappropriate- because we were too "loud" (there were only about 10 of us). We asked if we could move into the lounge and drink our own beverages, and after much reluctance and plenty of rudeness he let us in there, but told us he needed to shut us down at 1am which we were ok with, but he stuck his head in the room every 15min to make sure we were behaving and gave us dirty looks. My husband attempted to reason with him at the end of the night but the manager didn't care, he just kept saying "have a good night" and "we hope you come back next year for your anniversary"... Really?! Not one apology for the inconvenience, etc. The jacuzzi suite was nice enough, but when we checked out they attempted to charge us for it even though that was not the agreement. Rudely they did agreed not to charge us. Overall- we were extremely dissatisfied with the customer service and communication in this establishment. Nearly NONE of the things we were promised worked out, and no one cared. I know this is usually a business-stay type place, but we had been assured this would work out. Big Bummer.
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