The Pet Nannies rock! They met with us prior and were very professional, asking questions I wouldn't have thought of and taking notes on everything. The first time we were going to hire them we had to cancel at the last minute, which I felt really bad about but they were totally cool about it. We used them a month later and they did a great job. We had booked in advance, so it was a nice touch that they sent over a text to confirm the day before we left (both times) and then while we were gone they sent a daily text with a pic of our cats to let us see all was going well. It makes it so much easier to plan and enjoy a vacation when you don't have to worry about how your pets are doing, so we're extremely happy to have found the Pet Nannies.