mark is great. i told him what i was looking for (a comp to run fallout 4) and that i was oblivious to tech and he hooked me up big time. i also gave him my partner's comp to fix up as a gift for her so that it would at least run skyrim.
firstly, i wasn't embarrassed to be a computer noob around him. secondly, he explains loads of stuff to me, which i love.
furthermore, i travel and work a lot and mark works around my schedule. he doesn't pressure me or make me feel uncomfortable if i'm taking a while to get back to him due to money or being out of town. likewise, i made sure he knew he could take his time and had no need to rush, but in the one case i needed him to turn something around ASAP he did it within a couple days as promised. he also responds so quickly.
when the comps were done he also installed windows 7 and upgraded to 10 at my request in addition to installing all of my steam games, which was sooo convenient for me.
mark also prowls for used/sale parts if you want so you can save major bank on your final product, especially if you're patient/not in a hurry and can wait for the juiciest opportunity. i come to him with all of my vaguely tech questions now.
mark is super friendly and also hooked me up with the first diablo novel and the original manual + PDFs of the books because he found out i was into blizzard/video game lore.
overall, more than i ever thought i'd when prowling on yelp for computer services/help.