I've had nothing but problems with this dealership when it comes to getting a live human being on the phone in the service department. I have left multiple messages in the past and never received any follow up. I own a 14 Silverado and have had it in the shop there once already for an A/C issue and am now trying to get an appointment set for another issue I'm having and haven't been able to get ahold of anyone to do so. I'm hoping I can switch dealerships for my service from now on, that is IF I ever get a returned phone call!!!!!