After Ali left the salon to pursue a new life, I had no idea what I was going to do as she had been my stylist for 7 years! She referred me to Brittany and my hair fell absolutely fell in love with her stylist skills. Taylor & Jamie always make me feel welcome, I've never had a problem checking out. I always get the same women's haircut and I like to do either the botanical or scalp remedy treatment for the extra love my hair needs. I'm surprised that there are bad reviews but all I can say is give True Aveda a chance and if you have a problem let the management know.