After sending 2 email customer service reports to Jamba Juice about our experience with no reply, I decided to call corporate. They were very helpful and agreed that chunky smoothies are not the norm. They were nice enough to send out coupons so that we could try it again. Thanks JJ! I will update with round 2 experience when vouchers arrive.
UPDATE - we went I to JJ today to use the vouchers. We had a completely different experience today! Yay JJ!
Friendly staff who was helpful , pleasant and engaging. We asked them to make our smoothies extra smooth. They said, no problem ! They added time to the blend and they turned out great! No chunks this time and do good!
Thanks for proving that the last experience was just a blip!