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  • Every time I go here I vow "never again." Then I'm running late somewhere and stop. Well, never again. A few mornings ago I walk in. The person in front of me had just placed a large and complicated order - a bunch of bagel sandwiches, which all needed toasted bagels, lots of sliced veggies. eggs and melted cheese. I stood there in front of the worker as he worked to make them, and he did what some employees do when they are busy - pretend you don't exist, as if somehow not acknowledging you means that you're not really waiting there for them. Anyway, that was ok - he was clearly busy, as was the manager who was helping a little and working the register. Anyway, after about 3 minutes of waiting (without any words from the worker) a woman comes in and gets in line next to me. She must be a regular, because the employee greets her, asks how she is, then asks if she wants her regular order. She says she does, but she needs a dozen bagels as well. While still working on the large order, he gets a bagel and cuts it to toast. In between finishing the large order, he gets a bagel with cream cheese ready, then hands it to the manager - and the lady goes to join him and tell him she needs her dozen bagels as well.The manager proceeds to get her dozen, and the employee keeps finishing the other order before he finally is bothered to ask me what I want. So the employee completely ignored me, but greeted and helped someone he knew who came in several minutes after me. By the time he finally took my order, she had already paid. I complained to the manager, who of course thanked me for bringing it to his attention. However, this same employee has been terrible before. There is no excuse for that kind of shockingly bad service. Like I said - never again. And you shouldn't go there either. And this doesn't even address the time I was there and 3 upper level management people were there mediating a disagreement between a store manager and an employee, with him calling her disrespectful and her accusing him of racism. In the middle of the store during business hours, when all of us customers could hear. What a crappy, crappy business.
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