Why can't all retailers follow the Nordstrom way of customer service? On a saturday night I went in and bought a printer. when I got home there was an email from best buy with a coupon of 15% of f the printer I had just purchased. So Sunday--I get up, wait for the store to open--to see if they will simply make the adjustment over the phone--I called twice and the phone was never answered.
So--I went on line to make sure what the price should be when I go in to return and rebuy--as it turns out--the online price was less expensive than the store price plus the discount. Anyway--to be on the safe side, I purchased on line with in store pick up--went over to the store.
The women in customer service says--when I say no one answered the phone when I called this morning--we were slammed--here we are in a technology store and they don't have the phone technology that allows you to leave a message? I believe it is called voice mail. And they were slammed at 10:15 on a Sunday morning--by 11--the store seemed pretty empty to me.
Anyway--the women says--oh I will just give you the discount on the one you purchased and return the one you bought on line--but it turns out that the one on line was cheaper than the price in a store--I do not understand with the changing nature of shopping and retail stores desperate to get people in the door why you would do that?
Something that should have been handled by a phone call--cost me an hour of my time--no big deal in the scheme of things--but it could be so much better so easliy--with someone at Best Buy paying attention and following the Nordstrom way.