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  • Horrible experience. I have so much to say but to keep it simple the manager at this Madison's has 0 skills in customer service. Possible the most rude and arrogant person in the industry who should be trained in basic human decency. Out of the 40 people reservation we had 5 people who were exactly 13 minutes late at some point. Instead of him politely asking us to start with the orders which would have anyways not been done in less than 10 min due to the large number of people, he took one of our table away while we were waiting for the rest of our party who were 5 min away. When I asked him what he was doing he answered in a very arrogant tone that he needs that table to accommodate others customers. 13 minutes in only!!! We already had 35 people seated which he didn't seem to care for what kind of service is that?!? Only when confronted about the horrible service experience he brought the table back. It's a shame because the rest of the staff was very polite but this man ruined the experience for all of us and you can be sure there will be no more 40 people reservation coming from any of us in that restaurant.
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