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| - Would've rated this 0 stars if that was an option.. Do yourself a favor and don't waste your time here. You would think that a restaurant who offers a "Taco Tuesday" special, would be prepared and well staffed for that day. Service is HORRIBLE, Placed our appetizer and entrée order at the same time. It took over 15 minutes to just get the appetizer. We ordered their "queso," which was to be served with pico de gallo, salsa roja, and chips. Babalu's version of "queso" is simply melted cheese with a layer of grease on top. There was a small "shooter" of pico de gallo, and no salsa. Honestly, you're better off melting some cheese in your microwave at home.
We then waited over 40 minutes for our tacos, which is ridiculous. Again, you would think a restaurant near downtown would understand people usually stopping by during the work week are in for a quick bite, not a 4 hour meal. Our server continuously told us "the food should be right out" but just a false promise. Because my co-workers and I needed to get back to work, we decided to ask for our food to-go. This apparently meant we were going to wait another 20 minutes. We left with to-go containers, over an hour after we had arrived...only for us to get back to work and see that only some of the tacos were fully made, the other tacos weren't made, ingredients were just thrown together in the box. Babalu's idea of "tacos"? The tortilla + 1 strand of lettuce + 1 tomato cube. Seriously? Over an hour of waiting, and that's what I get?
There was not a large crowd of people during this time, and there were plenty of staff in the kitchen at the time. I'm struggling to understand how we waited over an hour for a tortilla and a strand of lettuce? You're better off buying an El Paso meal kit from Harris Teeter and making it yourself.
Needless to say I was livid, I considered talking to a manager but figured that would require another 20+ minute wait. This was the worst service I've ever experienced in Charlotte. I will never go back.
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