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| - Went here due to their great reviews. Would never recommend this facility to anyone of my pet owning friends. When scheduling I was told my dog would cost $127.50 for her spay and that was with the new customer discount and assuming my dog weighed under 25Ibs. Upon arriving my dog weighed more than expected so I was prepared to pay the 20 or 30 dollar price difference, they also stated that the vaccine record I brought in said she was due for a vaccine update and asked if I would like to update her, I agreed assuming it was a normal one shot booster. When I came after work to pick my pup up and pay the bill it was $279!?! I payed the balance and then requested the invoice with the breakdown of her visit, they gave her every vaccine they could, the front desk gave us a wrong price on the phone (they quoted us for a nueter, not a spay), they also didn't include the 15% discount for being a new customer. When I started to get upset due to the complete lack of organization and communication Christina the front office employee became snarky and rude. She asked me why I even let her take the payment... 100% unprofessional. I am even more appalled at the manager Jim, who I was told to contact the next day to discuss a partial refund for services I wasn't aware they were rendering, a refund of $18.50 for the collar, and apply the 15% discount to my bill. While discussing my concerns on repeated vaccines (specifically her rabies vaccine which is the 3 year, and its recommended they have another at 1 year, not required so why was it given) and employee communication I received a completely disinterested response from him, at one point he asked me why I was "blaming" the front staff and the doctor (who was supposed to counsel us on her medication, but forgot due to the present complaints from myself) for the mistakes and said that he was being blunt and honest by telling me I should take some accountability for not understanding my pets vaccine record and not requesting an elaboration on what her updates on vaccines entailed before agreeing. He then stated that he felt we were just talking in circles and that he needs to know what I want. I told him the 18 for the collar because I did not take it home, the 3 vaccines that are recommended to update, again not required, and the 15% discount to be applied to the total bill, he said ok and to come in at my earliest convenience for the refund. I told him I work until 5 and would be by then. When arriving at the vet the manager was not there, which seemed very disrespectful due to the level of pissed off these guys made me already, again the other staff was great, but Christina was just as rude as the first encounter. She walks by as the other front desk woman was handing me my receipt and sets a vaccine information sheet for the rabies-3 next to her hand and says that's for her, didn't look at me one time. Then laughs and walks off, I thank Christina and let her know that I won't be needing it and I'm fully aware of the vaccine and its indications (I happen to manage a doctor's office that is state registered to administer vaccines) she smirks and walks off around the corner. I can't tell you how unprofessional and disheartening this whole ordeal was. I will never recommend this facility to any pet owner. They are disorganized, very rude, and the professionalism is absent all the way up to the manager.
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