I would give 0 stars if I could. I received my burger with a gigantic hair inside all the sauteed onions topping my burger. I went to get my server and asked to have my burger remade and she came to look at it. I showed her the hair and she first told me that she didn't see any hair. I then had to touch the hair and pull it all the way out of the onions and put it on the plate for her to see it.
I understand sometimes this happens, but it was handled very unprofessionally. The other people in my party completed finished their meals before I got a new burger. Nobody ever came out to offer me a salad while I waited, and a manager never came out.
Finally my burger came out after 20 minutes and it was covered in cheese, and I had specifically asked for it to be removed because I'm lactose intolerant and can't have cheese. At this point I asked for a manager and was told that there wasn't a manager present in the building.
I was then informed by my server that she could "take the item off the bill if I wanted something else." Now why would she possibly think I would be paying for this burger at all after finding a hair in it, having to wait for 40 minutes for my food after receiving it the first time, and waiting for two remakes??
I won't ever be returning.