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| - Called the office a few weeks ago to schedule x-rays, exams, and cleanings for my kids. I was told our appointment was at 1010am. We arrived at 950am. I printed the new patient forms from their website and filled them out PRIOR to our appointment. I wasn't impressed the first time I walked into their doors...but I figured I'd give it a shot. I provided my insurance cards and id for them to make a copy. My older child was thirsty and I had forgotten to bring our water bottles from home. Told my older child to ask receptionist for some water. They completely ignored her. So I went up and asked for some water. I was told, sure but you need to come around to the back since "it isn't fair to everyone else. Some kids are fasting". I had my daughter wait by the front door and no one came still...I was also told I needed to fill out additional paperwork. So, I filled out the additional paperwork. Even though we were early to our appointment my kids weren't brought back until 1048am. Yes, I checked my watch.
Honestly, it was like a zoo; meaning kids were running around everywhere, front office staff disorganized, miscommunication. In the waiting area kids were in the middle of the walkways on the rocking toys...
In regards to their schedule it's like they stack em and pack em as far as patients. Not a whole lot of one on one for patients, I feel...
I asked the assistant who took us back how long she had been there. She told me she just finished her internship and got hired two weeks prior. She took my kids x-rays accordingly. It took awhile for her to get a Dr to perform an examination on both my kids. When the Dr walked in he said, "Oh wait, I need to do something" - but saw me and then stayed and did the two exams. Also, the assistant didn't chart the existing things in my kids mouths so the Dr had to tell the assistant to remember to do so.
After the exams, the assistant spent about 20 minutes entering in the data she didn't do prior to the Dr walking into the room. I was getting a little irritated by this point. Asked her if we were finished since she wasn't communicating with me. She said my kids still needed their cleanings. I said, "Okay. were you going to do that or do you need to get a hygienist or certified assistant?" She told me she would get a certified assistant. That took awhile, too.
All in all we saw three assistants for two cleanings since a different assistant kept poking her head into the room. I'm assuming she needed help with something? The assistant cleaning my one child's teeth informed me she had to stop and leave to a different room since that was her patient and she was just helping this assistant. So that's when the third assistant came in.
I asked all three ladies how long they had been there. The first for two weeks and internship prior. The second for a year, also a previous intern. The third for 6 months. I asked if the practice was new. They said, "No, its been here for about 4 years". okay... At this point, I just kept thinking about we still didn't get any water and their water fountains were broken..ha.
Had my kids teeth examined, x-rays taken, and cleaned. No cavities for the first and for my second child she has one cavity. I'm kind of nervous since they don't allow parents in the back with their kids. Parents have to stay in the waiting area. I have been to a different pediatric dental office that allows parents to wait outside of the room their child is in if they are consciously sedated or actually in the room if they are on nitrous.
Anyways, when I was brought up front I figured the assistants were pleasant enough. I just think the office is disorganized or whoever is the officer manager doesn't keep their ducks in a row so to speak. I say this because when I was brought up front the assistant handed the charts to the scheduling girls. I say girls, because they were gossiping and giggling. They ignored the assistant. She left the chart on the counter. I stood there for a couple minutes. Oh wait girls, yes there is a customer at the counter. It's like none of the three girls at the check out counter wanted the check out the two charts laid onto the counter, (AHH! work!) ...lol. Anyways, the chick was like she needs this and that. I told her, "yes, I understand". She told me, "I have a Monday". I said,"I am unable to come in as I work on Monday". I was asked,"Well, what day works for you then?" I told her, "Tuesday or Thurdays are best. If it needs to be later in the next month, that's fine". She scheduled me accordingly and also scheduled their six months cleanings and exams.
I figure I will get the cavity filled and give them another shot at the cleaning and exam in 6 months. If its the same disorganization and chaos... We will be seeking elsewhere next year. All in all we left the dental office at 1248pm when we arrived at the office at 950am and their appointments were scheduled at 1010am. Fun!
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