Horrible customer service, Horrible claims system/department, Horrible International Service. I sent an envelope from USA to Philippines, They lost my package upon pickup in Henderson, NV on 6/23/15. I called 800 number and was told I could not file a claim for reimbursement until they traced the package again and again, Finally the confessed it was lost and allowed me to file online claim, which they promptly closed for no reason without informing me. I reopened the claim to get reimbursed my $66.21 for shipping and was sent a check dated 8/3/15 for $20. I paid $66.21 not $20.00, Nobody can explain this to me so I reopened claim yet again and filed complaint with BBB. Use DHL for international shipping, way better, reliable, and less expensive. I will never use FedEX again because the customer service and claims department is a nightmare.