| rev:text
| - This place has a lot of potential, but they really need to get their act together. We did not get what we were expecting.
First, much of the resort is under construction. So much in fact, that we thought it was a newer resort. According to one of the traffic officers we talked to (as we waited to actually be able to get out past the construction) it's not a new property, but the resort is ALWAYS doing work. We would have loved to know this before booking. The construction was inconvenient when traveling the grounds, and the pools were closed for work (what's a resort without a pool?). The majority of the shops on the property were available for lease, so there wasn't really much in the way of shopping or dining on site.
One of the biggest disappointments is that we were not given everything that was promised with the room. Their website states that a "complimentary fishing permit" is included with the room. As of 6/9/2013 the website still says this. Prior to arriving we called the resort to ask if this permit was a Nevada fishing permit, or exclusive to the resort lake. We were told it was a Nevada license and could be used to fish at any lake in Nevada. Wrong! There was no Nevada fishing permit, nor complimentary fishing permit of any kind. They said what they offered was actually a card where we could pay (Yes, PAY. That doesn't sound complimentary) based on what we caught and then return the fish to them. Really? Who pays for fish they don't even get to keep? Aside from that, however, even if we had decided to go for this card option, it wasn't even available to us. We were told fishing was not currently permitted because they were restocking the lake. Yet another amenity that was unavailable. Why does their website say guests receive a complimentary permit when this isn't the case, and why were we given incorrect information when we called? We felt cheated. When we went to the front desk to talk about it, they weren't willing to do anything to accommodate and just acted like it wasn't their problem they were advertising services they didn't deliver.
When we booked the resort, we purchased a deal that included free breakfast every day, as well as other extras including free appetizers at the Sonrisa grill. Guests booking with this deal should be aware that the free breakfast is a choice of either pancakes or eggs, each with smaller portions than the typical menu options. Also, we were told we were not allowed to use both appetizer vouchers. I find this ridiculous since we paid for them in the package we bought. It was just one more thing we were promised and not given.
As for the room itself, it was ok. It had a kitchenette, including a small stove, microwave, dishwasher, and pretty much anything you could need to cook. This was nice and was probably the best part about the room. As for the rest, the showers were really strange. It was like the shower nozzle hadn't been centered quite right, so if you wanted to get properly under the water, you have to move to the side and be attacked by the shower curtain the whole time. The decor was standard and the bed was comfortable enough. It wasn't the worst room I've stayed in, but it certainly wasn't the nicest, either. Be aware that unless you hit it at the right time, you won't get to park in the secure garage. It's small and tight with not nearly enough spaces for how large the resort is. Also, if you need reliable internet while you travel, this isn't the place for you. The connection was horrible.
When we checked out, nobody bothered to ask how our stay was. Probably because they knew it was pretty lousy overall. Bad job, Aston. We won't be staying here again and we were sorry to give any of our money to a resort that is so apathetic to its customers and so deceptive in its advertising.
On a side note, the bartenders at Harry's were great. We also had free drink vouchers with our package, but we don't drink alcohol. They didn't give us a hard time about it and were cheerful and accommodating with substitutions. They were the only decent service we got during our stay. I feel bad that they are associated with such a rotten place.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)