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| - Tsoynamis are one of my favorite foods in the world. I'm lactose intolerant and love blizzards, so it's a match made in heaven. I go to Green a lot as I live nearby, and have never felt unwelcome there, so I had no reason to think I'd feel that way about their sister joint, Nami. So after a disappointing dinner at Nobou at Teeter House in downtown phx, bf and I were excited to turn our night around with dessert at Nami when we realized we were super close to it and it was still open (since Green would have been closed by the time we got there). Their hours posted indicate they close at 9:30pm on Fridays, and we arrived at 9:20 after calling to confirm they were still open.
We walked in, and there were a few groups of people sitting and leisurely enjoying their ice cream and baked goods. We walked up to the counter and bf knew what he wanted right away (s'mores tsoynami with pb added...SO good!). I, on the other hand, needed a minute to decide since they had a huge bakery case filled with things I never see at Green and wanted to try out, in addition to the full tsoynami menu.
I asked a few questions, which the light-haired woman working there was happy to answer. She disappeared to make bf's tsoynami, though, and we were then met with an icy stare and complete annoyance by the dark-haired woman working there. I like to give people the benefit of the doubt, and hey, it's Friday night and she probably wanted to close up so she could go out. But it wasn't even 9:30, and she had zero interest in making this customer happy.
I said I was debating between a cookie and a tsoynami, while she rolled her eyes and continued to tap her fingers on the counter. Her response, rather than a suggestion or recommendation for something to order, was, "We close in five minutes." Ok? I know that already? Why wouldn't you just try to hurry us along in a constructive way, rather than making me feel afraid to ask you any questions about your products?
She continued to sigh and look around, willing us to disappear, and honestly I wish we would have left right then. But we were starving, and I really wanted to enjoy one of their delicious looking treats. I decided in my head that I wanted a tsoynami, but I was way too afraid to have that lady actually prepare something for me as I was pretty sure she would spit in it, in addition to the length of time it would have taken to prepare which surely would have put us over her 5-minute limit. I said I'd take the cookie, to get us out of there sooner. We still had to wait another minute for bf's tsoynami to be finished, and felt her stare us down the whole time. Mind you, there are still parties of other customers at tables still lingering. We were definitely NOT responsible for keeping them open, but we sure were made to feel that way!
I don't care how tasty your treats are, I would never EVER go back there...who wants to leave a dessert place with such a sour taste in their mouth? I will be getting all of my future tsoynamis at Green, where they never make me feel like I'm doing something wrong by asking questions or spending a minute debating between a few items.
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