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  • Water Softener Installation We bought our water softener here, I say it was a good deal. For installion you have to pay $199.00 not bad I say, the guy asked us if we have all the things we need, I said no, so I pay another hundred dollars or so for parts and permit for the code. Still fair deal. Installation day: two guys arrived and inspected the area (garage) where the water softener should be, they said there is one problem: no drainage. They called lowes and said lowes will call me. Few minutes later I was talking to this rep, she said she talked to the guys and they decided the additional cost for the drainage will be $250.00 At first. I hesitate why so expensive, she explain the extensive work to be done ripping walls to get to another area where the washer and dryer are located, hence where the drainage should go. So I agreed. When the installation was done, I realized the "extensive $250.00 work" they've done was just to drill through the dry wall and pass the 8ft hose. What a scam! The guy even said they have to move the water heater, duh. Water heater was not moved as you can see it was secured by several screws. After a few hours, a rep from Lowes called about the installation. I brought up the $250.00 extensive work, all of a sudden she became so defensive saying the $250.00 is for the code so I don't get fined by the city. I told her you mean they spent few hours installing the water softener for $199.00 and about 15 minutes to drill the hole for the hose drainage for $250.00. She said yes. When I asked if lowes where subcontracting the guys, she said those guys work for lowes. Pretty smart answer, then I told her that they have a logo "pain in the pipe" on the side of their van. Which by the way have also some bad reviews here on yelp. Moral Lesson. Hire some local Plumber, at least you're not dealing with corporate reps. Save you some tylenols.
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