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  • I came here about three years ago and had a great time with friends and the service was wonderful. On my recent trip to Montreal, I made this my first spot to visit. What a disappointment it was! Service here is terrible, and it absolutely ruined our experience. My boyfriend I had just finished driving from Boston to Montreal and were starving. We didn't have time to exchange our money to Canadian, but we figured the place would take credit cards since it's such a tourist favorite. The minute we ordered the waitress came back with the bill. We didn't make much of it, but she kept coming back and pestering us about the bill. So we decided to pay, but we hadn't even received our food yet. I gave her my credit card, but she wouldn't take it because she said the restaurant does not take American credit cards. We explained to her that we had a Visa and everyone takes Visas. She then changed her story and said that the machine that takes credit cards was down so that's why they couldn't take cards. It was cash only, but we told her we didn't have any only american, which she eagerly said she would take. I didn't to do that, but we were starving so we gave her the money. I understand since it's busy and she wanted to get paid that she didn't have time to convert the correct change. But we definitely did not receive the correct change, and she took much more than was on the bill. We figured we didn't need to leave a tip because she had already taken most of it and more. When we finally received our food, I was so disappointed, not at all what I remembered. The food was terrible. I had the T-Rex and it was just lukewarm. We left a little defeated, and then the waitress ran after us telling us that tip is not included. We tried to explain to her that she took more money when she gave us the change in Canadian, but she didn't understand or wanted to take more of our money. When my boyfriend asked if we could speak to a manager she quickly declined and let us go. Overall the entire interaction with her was incredibly sketchy and I do believe we were taken advantage of because we were tourists. Later during our trip we talked to a lot of locals who said that this is not the place to go for poutine, I would try other places if I were you.
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