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  • I'm so thankful that we will no longer have to deal with this terrible company. We rented a home with Waypoint while waiting out our short sale so we could buy a home again. This company has the worst customer service I've ever experienced. We rented an old and dated home in Summerlin. At the time, it was the best of the worst and we had to move because the owner we rented from wanted to sell. Many items were in disrepair when we moved in and every time we had a service call we had to wait for weeks before we got any resolution. The last bad experience we had was when we had a leak at the master bath due to the old plumbing. First, they tried blaming us then agreed to repair it. It took just over THREE MONTHS for them to fix the plumbing and replace the tub and shower. Three months of sharing a bathroom with our children. Now, upon moving out, it seems that they are going to try and blame us for items that were in disrepair upon move in. We cleaned up the home and the yard, dealt with the scorpion infestation and left the home in better condition upon move out than it was when we moved in. My advice? Renter beware!! Take photos of everything and document everything as well to protect yourself. This company is not reputable. Our last landlord happily refunded us our entire deposit without question. I'm very concerned that we will be nickeled and dimed for items that we did not damage and am disgusted that we will have to wait at least 30 days before we get any kind of refund. Avoid this company and their sub par homes!
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