not sure of the owners name. my complaint is about them. she called me after I made an appointment to get my head shaved on the sides and a small sliver of hair trimmed off that was missed on my previous haircut. she claimed there were no "redoes" and she wanted to make sure there were no "misunderstandings" before I actually came in for my appt. that I was still going to be charged for the time and for a shave it would be $45!!! (((what I would pay for my regular haircut))) absolutely ridiculous..I advised her to cancel my appointment and that I would be going elsewhere.
I liked my stylist and my issue is not with them. the tackiness of that phone call and just the way she spoke to me on the phone (((so demeaning))) is highly unappreciated and will not be forgotten. I am in front of MANY women daily. I am in the beauty industry (makeup and skincare) customer service and people are a big part of who I am and I do NOT take things like this lightly. instead of happily referring my guests to your establishment as i had started to do...they will be guided differently now. My advice to you would be to treat EVERYone with the utmost respect and get off of your high horse.