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  • This review is based on 3 separate visits, all dine-in. Food: I ordered the Carolina, Classic, and Chicago burgers, one for each visit. The burger itself is a bit too greasy, and over-salted.The burger patty is oversized in diameter for the bun, making the burger extremely sloppy and messy to eat. The taste was average, with the Carolina burger being the most interesting and flavorful. The fries were interesting and moderately tasty, but not extraordinary. Price: The price was somewhat higher than the direct competition, and overpriced for the quality of the food. Cleanliness: The restaurant was relatively clean, although finding a clean table was a challenge on all three visits. The place is brightly colored and lit,with a slight retro 50's psuedo-west coast vibe. Service: Service is, for want of a better word, terrible. The level of apathy displayed by the employees (including the managers) approaches the level of t.v. sitcom cliche. It's so pervasive they should just incorporate it into the smashburger theme. The service was bad on all 3 visits. Overall: I was excited to have another burger joint in Ballantyne, but overall Smashburger is a disappointment. The price is too high for average food with poor service. There are 2 Five Guys in the area, I would definitely recommend them over Smashburger; they have a better product, cleaner restaurant, lower prices, and employee who at least pretend to care.
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