I was in town for a wedding. Klinke was the closest to my hotel and saw that they had multiple locations in the area. So, I wrongly assumed that they would be competent in their ability to clean clothing properly. The staff was very very friendly and did help me with their forms. I showed her a stain that needed to come out of a shirt and the attendant enthusiastically said it wouldn't be a problem to get the stain out. I also ask for flat press and no creases in my pants, for medium starch, for my wife's dress to be pressed, and my coat cleaned and pressed. They advertised they would text when the clothes were ready.
I never got a text. The brand new pants had a crease down the middle and had a stain. The shirt I pointed out that needed a stain removed still had a stain. The shirts could stand on their own from the amount of starch. And my wife's dress was wrinkled from being crammed into the same bag as all of my clothes. So out of my 5 items they serviced only one item was satisfactory. This is wholly unacceptable.
I called this morning and some with the manager. She couldn't be more accompanying and apologetic for their errors. She quickly agreed to a refund. While still not happy with the product, I profoundly happy with the customer service.