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  • I am giving these guys a 3 based on my mixed experience over 2 separate visits. The first, which is getting a 1, was when they first opened. They either weren't answering or did not yet have set up a phone number for Kampai as it was so new, so I called Apt 200, one of their sister restaurants, to have someone there set me a reservation for the following week...a Thursday night at 9:30 for 20 people from my work. We were having a holiday party that night at the office and wanted an official afterparty pre-planned. Jasper, who took my number and information from Apt 200, assured me that with 500 seats at Kampai, they would be able to accommodate my group no problem. When we arrived a little after 9:30 (about 5 minutes late) we were told our reservation was never made and that someone had communicated that to me over the phone (not true). Furthermore, the bouncers thought they worked at a Michelin rated restaurant in New York City because they took their jobs way too seriously. The crowd is very grown up/dressed up and no one was making a scene save for the doorman who want you to wait out in the cold if you don't have a reservation even though the place was not full. They were also rude/put their hands on people if they simply leaned against the pool tables (no one was sitting on them...again, this is not a college or high school crowd). Very rude! The only saving grace is that I went solo with my boyfriend this weekend and we didn't have reservations but they led us to one of the standing tables next to the open kitchen and once a couple left their seats, we were able to grab them. They were super busy and the food came about 45 minutes after we ordered, but the manager was generous and kind and gave us a round of drinks on the house and a heartfelt apology for the wait. It was worth it though because the FOOD IS AMAZING once you can get it. My boyfriend who has been a chef at some of the highest ranked restaurants in NYC really did like the food and that's saying something because he usually hates to eat out. Net net. I love the food and friendliness/service of the main staff (hostess, coat check, waitress, manager), but the bouncers and the wait for the food leave more to be desired. Will go back and hope to update the review with more positive news next time around.
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