I called today to ask if they do lion cuts on cats, explaining that I was worried that my cat never had one before and asking if it's somehow traumatizing for the animal and how exactly they do it. The lady I spoke to was extremely rude and not helpful. It felt like she didn't really want to talk to me or answer any questions about their services. I am surprised that anyone would be that rude when a potential new customer calls.. Needless to say, I am not going to use their services or recommend them to anyone else.