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  • My wife brought dinner home from the Brighten Hot Dog Shop. She ordered 2 double cheese burgers with bacon, lettuce, and tomatoes. When she returned with the food my double cheese burgers were plain so we called and spoke with whomever was in charge. The manager on the phone said that the burgers would be corrected and that I could come back with the incorrect food. I left my family to pick up the corrected food. When I arrived in the drive-thru I explained who I was and what needed to happen. The employee went to the manager and mentioned why I was there and handed her the container with the cold plain double cheeseburgers. The employee chuckled to the manager before returning with what I thought was the new (fresh) double cheeseburgers. When the associate handed the food back she said the corrected cheeseburgers were in the second container. I said thank you and pulled off. When I arrived back to my family 5 minutes away and opened the containers the same cold double cheeseburgers were in the container. In the second container was the missing toppings from the initial order that we paid for. I called the Brighten Hot Dog Shoppe immediately to speak with the manager about the cold food that was given back to me. The associate on the phone said there was no manager working and no one was in charge. I said fine but giving someone cold food and condiments is not the correct way to make it right. My wife is a General Manager of a restaurant chain and even commented that she would have made it right by producing fresh and hot food not give the condiments in a second container with the cold burgers... I have rarely been treated this way by local food establishments in Pittsburgh but felt the need to leave this detailed review in hopes that corporate or franchise management will read and correct this type of behavior. Next time my family of 6 will take the business elsewhere. This was a $50 profit for the Hot Dog Shoppe now lost in the future.
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