Worth customer service...
The driver never made an attempt even once and on tracking, status shows that "Attempted delivery - receiver unavailable."
After calling Purolator and they did confirm it will get delivered next day but still no attempt has been made and the package is "Available for pickup for 5 business days from arrival date at the counter." They won't have any driver available at the depot today so now it's my responsibility to drive 25 min each way to pick up the package.
Have never had an issue with UPS or Canada Post