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| - If 2.5 stars were a thing, that would be my rating. The bounce house was good fun; the kids loved it; my husband loved it even more and spent all afternoon bouncing pre-party, so all good there. Still, I wouldn't recommend the company in terms of overall user experience or pricing. Part of my problem was truly my problem because I failed to measure my yard before ordering what I thought was the smallest bouncer Kangaroo offers based on their website (15 x 15). Then again, whomever I spoke with on the phone would have done me a service by asking what size I needed and clarifying the necessary measurements to get me off my ass and into the yard with a tape measure.
Because of my stupid mistake, I agreed to pay $25 extra for him to bring back the smaller bounce house, which I assumed would come out to $115 or less based on the listed $89 price tag for the 15 x 15 bounce house. Instead, my husband paid $130 plus a $10 tip to the owner of the company, putting us a good $60 over budget for the party. When I asked the next day, I found out there's a delivery fee because we are "out of area." I could understand charging a delivery fee if it were ever mentioned either on the website or over the phone when I booked. Of course, had it been mentioned, I would have just looked for a closer company. All the site says is that they deliver all over the valley including where we live. Meh. It's a silly, quibbly thing, but silly, quibbly things are what add up to positive or negative user experiences, right? Why put the onus on the customer to find out all of your fees instead of simply listing them on your site?
My only other quibble is that my stupidity over the measurements clearly inconvenienced the owner, who suggested we move the bounce house to the neighbor's yard or the street. It was a joint party, but moving the bounce house would mean moving the party, and that's a pretty major thing to drop on your neighbor a few hours before it starts. And no, I didn't want a bunch of toddlers running around like excited little crazy people in the busy street. Call me overprotective. We also removed the safety pins left in the bouncer before letting the kids in cause--ya know--flying safety pins and two year olds really makes a party!
Overall it was just fine, and maybe my pride is just injured from being a dumbass and wasting extra money for no reason, but I feel just a little skeevy after the transaction, so I'll look elsewhere and do my homework next time.
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