If i could give this 0 stars i would! This place is a joke i go here 4 times a week n they probably get my order right maybe once! Not only do they tell you 15-20 min and you end up there waiting another 30 mins on top of your 15-20! Even the manager is pathetic Lee Lund is her name and if you have worked in this business like i do you realize your customers come first! She has a terrible attitude and her employees match just that. It sucks i have to go here so much but i love the wings at any bww despite the service! Ive lived by this bww for 3 years now and this by far is the WORST YEAR!