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  • Me and my husband went here last Saturday for an early dinner. There was a short wait of about 15-20 minutes not that big of a deal since you could eat peanuts out of the barrel. We were seated and the service my our waitress was pleasant and fast. My husband ordered a chicken salad and I ordered the 6oz sirloin well done. When our food arrived his salad was fine but when I cut into my steak it was red. No slightly pinkish brown but the whole middle was red. I kindly asked the server if they could take it back and provide me a steak well done. She assured me that she told the kitchen the right thing so it wasn't that she made a mistake. So I kept my potato and nibbled on that while I waited for my steak to come back. Minutes later and my potato finished my steak comes pretty black and shriveled with the same piece I had cut off and examined. Here's my thing... I believe when something leaves the kitchen that it should NEVER return and then be placed back on the grill. When we politely addressed the issue of obtaining a new steak the cook took it back with a tiny bit of resistance after trying to explain that it was fine to just eat the steak. Once my new steak came out it looked amazing. It wasn't blacken for it to be well done and it was juicy. I was taken back a little when the manager came out to deliver it and when we explain to him our concern about placing food back on the grill he just stated that they ask and do that sometimes when people don't want to wait for another one to be cooked. We were never asked and I told him that. He never once apologizes for the mistake made and didn't seem concerned at all. Maybe I am making a big deal out of this but I could have touched the steak with my hands or couched, sneezed, or licked what have you.... And then it would have been thrown back on the grill with everyone else's food who was eating that night. Turns my stomach and I wish that the customer service was better for the manager to take some responsibility and ownership. Oh and in case you were wondering we payed for the full meal and we won't be going back to this location anymore.
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