Food was standard Panera but the staff was not. We could not site outside because every table was full of dirty dishes that were not touched by any staff during the length of our entire visit. Inside was fine except for the bathroom experience. My wife says there were no paper towels in the women's bathroom; she had to walk out of the women's bathroom to ask a staff member for some (with dripping wet hands), and it took a full 10 minutes and asking four different staff members where they were. Finally someone had to get a ladder out and get them off some top shelf, and then they just handed them to my wife as if it was her job to put them in the bathroom. So how long did this go unnoticed? How many employees didn't wash their hands that day after using the bathroom? Then later I used the bathroom and found the no-touch dispenser inoperable with a roll of paper towels placed nicely on the counter forcing everyone to pick it up to ensure maximum germs were being shared among the patrons. Lastly, we used the new kiosks, but there was no one helping so didn't understand when you do it that way you have to get EVERYTHING yourself including cups. The staff here has apparently checked out of doing their jobs outside of standing behind the counter. We will not go here again.