Very disappointed. First they charge me for a 4 yr contract. Then I call them for a shower mixing valve and they charge me $750. 20 months later it starts dripping. I call them to see how much to fix it and the guy tells me $500. He also told me he would have never put that brand in. I did it myself for under $40. Then they come out for the annual A/C check. 3 months later my bathroom ceiling is on the floor because the A/C pan overflowed. This last time they charged me $96 to replace a 3 amp fuse that I got at Autozone for $0.60. The guy was there 20 minutes. The unit stopped working in 2 days later. Fearing another charge I got up there and looked at it myself. They guy never screwed the panel in ( the screws were sitting on top of the unit) and the safety switch was disengaged. I fixed it in minutes. I'm in need of a new unit this spring. I think I'll call someone else.