The service at first when walking in was fast. My group and I were all showed to our room where the service was fast. The person working on me at first didn't seem like he was giving much effort. I had to encourage a little more strong grip, but all in all the massage was great after that I guess he got the hint that I needed a strong grip on my massage. Definitely mine money's worth for the massage of course but I also look for customer service as soon as we got to pay of course we asked for it the hot stone so they charge $35 they suggested a tip and when I go ahead and ask for a stamp card the lady refused saying we don't need one. Would give them a second chance