I had a bad experience with Banfield Pet Hospital prior to calling to see if they accepted walk in for my kitten. The woman on the phone made me feel so much better because she was concerned and asking questions to see what where her symptoms. They had a opening that exact day at 4:45 which was perfect. The doctor and nurse was so pleasant. My kitten was so scared she pooped her cage and they cleaned it out for me without hesitation because I am pregnant. This is a great caring pet clinic I will never go anywhere else. They made me feel so assure my cat will be ok. Thank you so much