Dr. Bivens is great! He is always willing to answer any questions I have about my Bichon/Schnauzer mix, Betsy. We've been coming here for over a year and have even used their boarding and dental services. The staff is always very friendly and does their best to make Betsy feel comfortable (she tends to be territorial around me). The only issues I've ever had is being on hold for over 15 mins, hanging up then being helped right away as soon as I called back; also, when Betsy had her teeth cleaned we dropped her off at 8:10a and hadn't gotten a call from the staff (they told us to expect a call around 4) so at 6p I called and they said she was ready to be picked up.