| rev:text
| - The actual shooting experience was a 5, but the front desk experience was very poor.
The girl who checked us in was simply rude. I don't recall her name, but she had what I believe was an Eastern European accent. She clearly did not care if our experience was good or not, and tried to rush us through our selection. Had she been less obnoxious, we probably would have added more to our package. When we made our selections and she entered them in the computer, she gave us the total. I told her I had made a $100 deposit, and she said, in a very rude manner, "You should have told me that first." She then acted as though I was the most inconvenient person in the universe, and rolled her eyes while saying the system wouldn't allow her to add the credit. Another woman eventually showed her how to fix it, and seemed much more professional. I noticed that the other employees checking in other customers seemed friendly and informative, so I'm hoping that this one employee is an anomaly.
Additionally, after paying the $100 to secure a pickup time, we ended up not getting picked up. This was sort of our fault, as I was told by Battlefield Vegas to meet the driver at the "tour bus lobby", so I asked the front desk staff at our hotel (the Bellagio) where that was, and was directed to the front of the hotel where the outdoor valet area is. Evidently, the tour bus lobby is actually underground, so the driver came, didn't see us, and left. However, when I called to ask where he was and explained the situation, the answer was basically, "Well, he's already at another hotel." We drove ourselves, which was fine, but slightly irritating since then only reason I paid the deposit was to get picked up. Although it wasn't Battlefield Vegas' fault, I would have appreciated it had there been enough customer service to have the driver pick us up. It was about a ten minute drive from the Bellagio, and there is a large parking lot.
Once we made it through the pick-up issue and the rude front desk employee, I was getting really worried that the whole experience, a gift for my husband's birthday, was going to be awful. I shouldn't have worried; our safety ranger, Doug, completely turned our experience around!
My husband selected the Modern Warfare package, and added the Remington 700. He enjoyed the experience immensely! Doug was respectful, helpful, gave useful tips, and generally went out of his way to make the experience memorable and fun. Safety was obviously a priority, as it should be at any range. Doug and the other safety rangers were consistently polite and respectful. Based on the actual shooting experience, we will definitely return and request Doug!
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