I didn't have many encounters with the staff but when I did they were very friendly. The room was clean and very spacious. There were 2 TVs one in the loving room and one in the room which was perfect since my bf watches what he wanted in the living room while I did the same in the room. This would have been a 5 star review but the power went out for quite a while at night which prevented me from charging my phone to set my alarm or using the internet.