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  • HORRIBLE customer service. Even from managers. Was told the incorrect startup fee and had and had MUCH more money taken from my account. I called twice and spoke with a supervisor one of those times. Both times I was told I'd get a call back in a few days. After a week, I went in and asked to speak with some one. The guy who had told me the wrong information came over and told me he'd do what he could..... no additional information. So another week goes by and nothing happens. So I called again and asked to speak with a manager. She told me to just wait and she'd call me back. I told her I'd been having issues with people actually following through with their "calling back" promise. She promised she would within three days. I GAVE HER A FULL WEEK. I never got a call. So I called again and started throwing a fit. At that point I'd rather work out at home than be involved in a greedy money-sucking organization like Fitness Works. I don't know if there was a change in management, but I liked it WAYY better when it was Fitness Evolution. Your welcome for the other new members I recommended. Word of mouth is key. I'll tell them to leave as well.
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