Oh man I'll start off by saying they were having one heck of a bad day today (02/17/2018).I've eaten here several times before and never had an experience like this. We arrived as usual with the dogs and prepared to sit out on the patio. The inside seating was full and the patio was nearly full also. We got seated with menus and then we were nearly forgotten. I ordered an ice tea and drank it down quickly only to discover that my glass was extremely dirty with a greasy film on the inside. I brought it to the servers attention and she brought me a new glass. Gross start, right? We put in our food order(bean burger for me, chicken wings for my wife) and 45 minutes to an hour later our server delivers us a hot pretzel with mustard and cheese dip and explains that it should hold us over and our food should be out soon. My wife try's to dip the pretzel in the hot cheese and it is rock hard. We show our server and several minutes later she returned with a similar one just hotter. As we had been here more than an hour now we had seen several people abandon their orders giving up on empty drinks and no food delivery's. I myself love to wait it out, see just how it's going to end. Situations like this leave people open to truly shine and have some sort of redemption by how they choose to treat the customers. Unfortunately our food showed up rather room temperature, the frys were raw and cold on the inside (I'll include fry pictures)and the lack of being able to handle their circumstances of poor service, dirty dishes and bad food were never acknowledged. Not even an effort to make anyone want to understand there situation. I know places can be busy, maybe the cook quit, or the dishwasher broke, understaffed or under trained help. It's the acknowledgement and taking responsibility for the situation that I look for and unfortunately that was not the case today.
Hopefully today was a learning experience for management.
Review done.