I stand by my 2-star review of sales, but am averaging it with a 4-star review of the collision center. When my husband's parked car collided with a moving tree, Five Star Ford was convenient and happened to be one of the preferred collision centers for our insurance, meaning they warranty the work for life. Whose life they didn't specify, however.
Since this tree happened to hit every part of the car excepting the driver's side, there were brush marks everywhere. The insurance had authorized and paid a buff and polish to start with, but Five Star handled the insurance when additional work was required.
My only complaint is the 5-8 business day time-frame we were quoted up front. Pretty excessive in my opinion. It would be nice if you could bring the car in the day they would start work, and it would be worked on continuously until completed. But that makes too much sense I guess.