This particular Regal cinemas is my favorite location! Every thing has always been great! When it comes to the customer service normally I've always encountered really nice employees! I like to buy my tickets on fandango and then just let them scan the barcodes from my phone! So much quicker than battling the lines! I can't say much about the concessions stand because o refuse to pay the incredibly high prices for those snacks! Never been my thing that's why it's usually a Dinner then movie so you're full lol! The theaters themselves are kept pretty clean for the most part and unlike many others the A/C isn't set at a ridiculously cold temperature! As long as they keep all the great things up it will continue to be my "Go-To" place for a movie!