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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The worst customer service ever by the front desk manager and reservation agent. I went to check in, the manager told me that I was suppose to be there a few days before. I told him that he was wrong and he went into the back room and a reservation agent came out. The agent tells me that he remembered speaking with me about this reservation. I almost died right on the spot, I ask him, you really remembered speaking to me out of all the people you speak too? He said yes, I ask him what day did I call in, he said a few days ago. I ask again, what day, he told me Sunday. I started laughing because I was on a plane all day coming back to California from Hawaii. There was no way I could have spoken to him as the plane didn't have any phones on board. They ended up charging the 2 extra days on my bill, but then I spoke to the VIP manager and he got it removed. I will never ever stay at this hotel again! NEVER!!!!!!!!!
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