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  • Well, we were all very hungry and we picked Cheesecake factory as it was 1 pm and the crowd was mostly gone. We got seated promptly, however, our waitress seemed like she was rushing at every pass. Ordering our drinks, our food, it was like sit down and tell her immediately what we want. There was no warmth there at any level. Very poor service. We felt very uncomfortable. Needless to say, we ordered our salads and we ordered Ranch and got Vinagarette! How does that happen? RUSHING!!!! We had to get them replaced twice. We ordered our entree's along with an appetizer. So, I don't know what the Brea Ca location is doing right, but the other locations need to follow it. The QA at this facility was atrocious. We tried the Fried zucchini once again and once again, let down. There was zero, zip, nada flavor at all. In Brea, they had awesome seasoning and were cooked perfectly. Here it was dumped and served. Just terrible. I ordered the Eggplant Parmasean for my Entree. We waited about 20 minutes only for the waitress to come back and say they were out. How can you be out of Eggplant at lunch at 1 pm??? Again, lack of rigor and discipline in the kitchen as you should never run out of anything especially a top seller. So I had to find something else and ordered the Truffle Honey Chicken. What a disappointment. Two small pieces of this so called chicken were as hard as a rock. You had a very hard time cutting it with the sharpest knife and it was un-edible as it was too hard to chew. It was like eating rocks. The Gumbo was ok, but slopped in the bowl and lacked any presentation as well as the orange chicken. We tried to end on a good note with a piece of their new Celebration Cheesecake. Well, unless you like Icing and I mean a lot of icing this is for you. However, if you like a cake along with your icing this is not for you. This was layer and layer of icing on a very, very small sliver of cake. What a waste. This one needs to be shelved. Needless to say, Cheesecake Factory lacks QA across the board and the food gets wasted as it cannot be eaten. Very frustrated on this visit.
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