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| - Sorry it's a long review but it is a MUST read!
I purchased a 12 lap racing experience for my wife and I for the Saturday of Thanksgiving weekend. The problems started when I received an email the morning of the Wednesday before with a contact phone number and then 15 minutes later I received updated contact info. I called that number 3 times before Sallie answered and told me she wasn't working and gave me the main office number. I called that number only to get a recording that they are closed until Monday.
After we got to Phoenix International Raceway, we were asked if we wanted to upgrade to 16 laps for another $79.00 each and we did. Then we were told that it would be a good idea to purchase a ride along for another $77.00 each because drivers that do the 3 lap ride along have 20 - 30% better lap times when they do the driving experience, so we bought it too. **The ride along was very good!** We had a 45 min training class about safety, when to speed up and when to lift. I asked if we would receive info on lap times and top speed. I was told all they do is count the laps. My wife's driving experience was good - she had a spotter that helped her have a good time.
I'm a 63 yr old man, so it's not like I'm some young and wild guy! We had been instructed (and the track is marked) on where to speed up and on my second lap when I gave it the gas at that mark, my spotter told if I started early again, he was going to park me. The next lap I waited about 50 feet past the mark and my spotter told me if I started to early again he was going to yank me out of the car. I tried to carry a little speed into turn 1 and I was told if I don't settle down he was going to yank me out of the car. After I slowed down to about half the speed of the ride along (I feel more G force driving on mountain roads in Arizona), which is at interstate speeds, I didn't hear any more from the spotter. My wife had the video, so we watched it and counted the laps. Two of the laps that they counted were leaving pit road and getting up to speed and the lap back around to pit road after the checkered flag - I would call that 14 laps!!! When we asked about counting the lap after the checkered flag, we were told this isn't NASCAR, it's a racing experience. They said it's understood that those are counted as laps (because it doesn't say it in their contract)!
When I talked to the customer service manager (Bill Coady), he said if I wanted to purchase another experience, he would make it right. When I asked what that meant, he said he would make sure I had a good experience - maybe extra laps or make me a VIP. So what that means to me is that if I give them a lot more of my hard earned money, I can take another chance at having a "good" experience. You would think they would have offered at least a partial refund or discounted driving experience! I have friends that have done the Richard Petty driving experience and at least they received the stats (lap times and top speed). I DO NOT recommend the Rusty Wallace Racing Experience!!! I would say the "customer service" was BAD, but it just didn't even exist!
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