I'm 50/50 with this store. I HATE the parking lots at all Heinen's. All the one way lanes I think are more confusing than just a regular parking lot. I can't tell you how many times I've seen people going the wrong way down them.
I found out after shopping here several times that you aren't allowed to take your carts outside. I only made this discovery after taking my cart outside and not being able to find a place to return my cart. I think the grocery service for your car is great if you are disabled or 95 years old but I am in my 20s and clearly able to do this myself. I don't wish to wait in a line of cars if I don't have to so it looks like I'm about to have Hulk Hogan sized muscles from carrying everything to my car in one trip.
Food wise everything here has been good. The prices are a little steep but the quality is always above average and all the employees have been very kind and willing to go out of the way to help you with something.