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| - My hubby and I were going to see the Beatles Love show @ the Mirage and wanted a place to have dinner before hand. The show was at 9:30, so we made a 7:30 appt. Traffic was awful, and we arrive right around 7:40. The place was busy, but not packed, so the hostess sat us no problem.
The ambiance of the restaurant is really cool-- I will give it that. It is nestled inside of the "rainforest" at the Mirage, so you feel like you are dining in a garden of sorts. Very pretty!
The service on the other hand was NOT so much. I'm not sure if this is how they normally do it, but the hostess did not give us menus. We were seated and then sat there for several minutes before the server came over and brought us menus. To me, it seemed very inefficient. After that, we waited over 15 minutes JUST to order our drinks!
I asked to see the fixed prix menu (3 courses for $49.99, but you need to ask for it). The server brought it over but then we waited forever for him to come back to actually order. We finally ordered our meal. My hubby ordered the lamb chops, and I ordered the roasted chicken. We did start with the famous lobster bisque.
The lobster bisque came out quickly (ordered with our cocktails), before we even put in our food order. It was delicious, flavorful and big chuncks of lobster. We waited another 40 min before I food even arrived. We realized at one point, that we had been sitting there for an hour and all we had was wine and bread. When the food finally came out, I was so terribly disappointed in the chicken. It was so dry-- like it had been sitting underneath a heat lamp forever. I had to use the dipping sauce, not because I wanted too, but because I couldn't swallow the food otherwise. I had to literally "saw" at this with a steak knife to cut the meat. My husbands lambchops did come our wonderful.
Since at this point it was close to 9 pm, we decided to ask the server for the check right when the food came out. When we asked for the check he had the audacity to say "What? no dessert?" Check was brought over... but he never came back to run the card! We ended up giving it to another server who was walking by. We never did see our server again for the rest of the evening.
In most fine dining restaurants, if the kitchen is backed up, the manager will go around to "touch" the tables. There was not a manager in sight. If we weren't so crunched for time, I would have definitely asked to speak to one.
**on a side note, we overheard the table right next to us complaining as well **
All in all, we were so disappointed in the quality of service and food we received here. We will not be returning. The only reason I am giving this 2 stars instead of 1 is due to the ambiance.
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